Product Warranty

D&H Innovation is the trading name of D&H General Trading Ltd, a company registered in Scotland under company number SC466221. Our office address is Unit 14 Discovery House, Gemini Crescent, Dundee, DD2 1SW, United Kingdom.

Unless a different warranty period is stated on the product page, invoice, manufacturer documentation or written order confirmation, products supplied by D&H Innovation are covered by a 12-month limited hardware warranty from the date of purchase.

Some products may also include a manufacturer warranty, an extended manufacturer warranty, or a warranty handled directly by the manufacturer or authorised service centre. Where this applies, the relevant manufacturer warranty terms may also apply in addition to this policy.

This warranty covers manufacturing defects in the hardware product under normal use. It does not cover every fault, issue, accident, compatibility issue, consumable part, installation issue or wear-and-tear item.

Warranty service will only be considered where you can provide a valid proof of purchase, such as the original invoice, order confirmation or sales receipt showing the purchase date, product model and order details.

We may refuse free warranty service if the proof of purchase is not provided, is incomplete, is illegible, or does not allow us to verify the purchase.

This warranty may not apply if the product model name, serial number, rating label or other product identification has been altered, removed, deleted, damaged or made illegible.

This warranty covers eligible hardware manufacturing defects only. It does not cover software, apps, firmware, operating systems, cloud services, user accounts, streaming services or third-party services, unless specifically stated by the manufacturer or required by law.

Where software, firmware, drivers or apps are supplied with a product, they may be subject to separate licence terms, end-user licence agreements, manufacturer warranty terms or software support policies.

Warranty inspection, repair or replacement may result in data loss or reset of the product. You should back up and remove all data before sending any item for inspection or service.

If a valid warranty claim is accepted, we may arrange inspection, repair, replacement, parts replacement, manufacturer service or another appropriate remedy depending on the product, fault, manufacturer process and availability of parts.

Repairs may be carried out by D&H Innovation, the manufacturer, a distributor, an authorised service centre or another appointed repair partner. Where available, a service report may be provided after inspection or repair.

Replacement products or replacement parts may be new, refurbished, equivalent or functionally comparable, unless a different remedy is required by law. Any replacement product or part will continue to be covered for the remainder of the original warranty period, unless otherwise stated by the manufacturer or required by law.

If inspection shows that the issue is not covered by warranty, we will explain the outcome and, where possible, advise the available repair, return or replacement options. Any chargeable repair or return cost will be confirmed before chargeable work is carried out.

If you believe your product has developed a fault within the warranty period, please contact us through our Contact Us page before sending the product back.

Please provide your order number, proof of purchase, product model, serial number where available, a clear description of the fault, and any photos or videos that help show the issue.

We may ask you to complete basic troubleshooting steps before approving a warranty return. This helps confirm whether the issue is a product fault, setup issue, compatibility issue, installation issue or user-serviceable problem.

If a warranty return is approved, we will provide return instructions and confirm the address or service route to use. Please do not send the product to us or to any service centre until we have confirmed the return instructions.

Where a warranty claim is accepted and the fault is covered by this warranty, we will advise the appropriate repair or service route. Depending on the product, this may involve returning the item to us, to the manufacturer, to a distributor or to an authorised service centre.

For products that are confirmed as faulty and covered by warranty, reasonable return or onward service arrangements will be handled in accordance with applicable law, the manufacturer’s service process and the instructions we provide.

If a product is returned without approval, is found not to be faulty, is damaged by misuse or accidental damage, or is otherwise not covered by warranty, you may be responsible for return shipping, inspection, handling or repair costs where permitted by law. We will advise you before any chargeable repair work is carried out.

Except as set out in this policy, and to the fullest extent permitted by law, D&H Innovation does not provide any additional warranty regarding product performance, compatibility, software, fitness for a particular purpose, uninterrupted use, business use or suitability for a specific installation environment.

Nothing in this policy excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, D&H Innovation will not be liable under this warranty for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of data, loss of software, loss of enjoyment, business interruption or downtime.

If you are a business customer, our liability under this warranty shall be limited to the price paid for the product giving rise to the claim, except where liability cannot be limited by law. If you are a consumer, this limitation does not affect your statutory rights.