Delivery, Import Tax & Duty
We offer free delivery for all UK deliveries. For other delivery destinations available at checkout, the delivery charge, import tax and duty will be shown before you place the order and make payment.
Delivery time overview
In-stock orders placed before 2:00 pm UK time, Monday to Friday, are usually dispatched on the same working day. Orders placed after 2:00 pm, during weekends or on public holidays will usually be processed on the next working day.
| Delivery type | Courier / service | Estimated delivery time after dispatch |
|---|---|---|
| Standard UK small and medium parcels No side of the package is longer than 1.5 metres. | DPD or Royal Mail | Usually next working day |
| Oversized projector screens over 1.5 metres package length | DHL Express or DX Express | Usually 2–3 working days |
| Projector cabinets / large freight items within the UK | DHL, DX Freight or UK freight courier | Usually 2–4 working days |
| Standard European delivery | DHL or relevant international courier service | Usually 3–5 working days |
| Projector cabinets / large freight items to Europe | DHL Logistics | Usually 5–6 working days |
| Manufacturer-direct items from UK-based manufacturer or distributor | Shipped directly from manufacturer / distributor | Usually 3–4 working days |
| Vividstorm manufacturer-direct items | Shipped directly from manufacturer | Usually 7–10 working days, unless oversized sea freight applies |
| Manufacturer-direct packages over 3 metres, including cabinets and screens larger than 120 inches | Sea freight | Usually 40–50 working days |
| Bespoke, customised or non-standard products Including custom colours, custom finishes, custom cabinet sizes, custom shapes, special configurations or any other specification agreed outside the standard product listing. | To be confirmed before order | Delivery time must be pre-agreed before order confirmation or advised to you before you place the order |
The delivery times shown above apply to standard catalogue products only, unless a different delivery time has been pre-agreed before order confirmation or advised to you before you place the order. Delivery times are estimates only. We will always aim to dispatch on time, but courier delays, customs checks, remote locations, failed delivery attempts and weather disruption may affect the final delivery date.
UK delivery
For normal UK delivery, standard small and medium parcels are usually sent by DPD or Royal Mail. A standard small or medium parcel means that no side of the package is longer than 1.5 metres. These orders are normally delivered on the next working day after dispatch.
For DPD deliveries, we recommend leaving a mobile phone number as the contact number when placing your order. DPD can send delivery notifications and may provide a one-hour delivery window before delivery, helping you track the parcel more accurately and arrange to receive it.
Oversized projector screens, including packages over 1.5 metres in length, are usually sent by DHL Express or DX Express. These deliveries normally take 2–3 working days after dispatch.
Projector cabinets and other large freight items are normally delivered within 2–4 working days after dispatch.
- All deliveries require proof of delivery before the delivery is completed.
- DPD deliveries normally use courier photo evidence as proof of delivery.
- Other couriers normally require a signature as proof of delivery.
- Please make sure someone is available at the delivery address to receive the goods.
Projector cabinet and large freight deliveries
Projector cabinets and other large freight items are curbside delivery only. The courier will deliver the goods to the nearest accessible curbside point at the delivery address.
The delivery courier will not move the goods into your house, upstairs, into a cinema room, through narrow access points, or to a specific room inside the property. You will need to arrange suitable help to move the goods from curbside into your property.
Please check the product dimensions, package size, delivery access and handling requirements before placing your order. Large projector cabinets may require two or more people to move safely after delivery.
European delivery
Standard European delivery usually takes 3–5 working days after dispatch, depending on the destination, courier capacity and customs processing.
Projector cabinets and large freight deliveries to Europe are usually handled by DHL Logistics and normally take 5–6 working days after dispatch.
Delivery charges
We offer free delivery for all UK deliveries.
For other destinations, the delivery charge will be calculated and shown during checkout before you place the order and make payment.
The delivery service used will depend on the product, package length, package weight, destination and whether the item is in stock, manufacturer-direct or bespoke.
Manufacturer-direct items
Some products are supplied as manufacturer-direct items. This means the item is shipped directly from the manufacturer, supplier or distributor rather than from our own warehouse.
Manufacturer-direct items shipped from a UK-based manufacturer or distributor usually take 3–4 working days.
Vividstorm manufacturer-direct items usually take 7–10 working days after order confirmation, unless the item is oversized and requires sea freight.
Manufacturer-direct packages over 3 metres in length, including projector cabinets and screens larger than 120 inches, are normally shipped by sea freight. The estimated delivery time is usually 40–50 working days.
Manufacturer-direct items are treated as made-to-order / custom-order items. Once the order has been confirmed with the manufacturer, these items cannot be cancelled or returned for change of mind, unless the item is faulty, damaged, incorrectly supplied or not as described. This does not affect your statutory rights.
Bespoke and non-standard products
Some products may be supplied as bespoke, customised or non-standard items. This includes products with custom colours, custom finishes, custom cabinet sizes, custom shapes, special configurations or any other specification agreed outside the standard product listing.
Bespoke and non-standard products are not covered by the standard delivery time table above unless we have specifically confirmed that the standard delivery time applies.
If you require a bespoke or non-standard product, you must contact us before placing the order to discuss your requirements. We will confirm the expected delivery time before the order is placed, or the delivery time will be separately agreed in writing before order confirmation.
Bespoke, customised and non-standard products are treated as made-to-order / custom-order items. Once confirmed, they cannot be cancelled or returned for change of mind, unless the item is faulty, damaged, incorrectly supplied or not as described. This does not affect your statutory rights.
Import tax and duty for shipments outside the UK
For every non-UK delivery destination available at checkout, D&H Innovation prepays the applicable import tax and duty. We ship these orders under Delivery Duty Paid terms.
The delivery charge, import tax and duty will be shown during checkout before you place the order and make payment. The total shown at checkout is the final amount you pay to D&H Innovation for the order. You will not need to pay additional import tax or duty when receiving the goods.
This applies only to delivery destinations that are available for selection at checkout. If a country or region is not available at checkout, we are unable to offer delivery to that destination through the website.
If a courier or customs authority asks you for additional import tax or duty on a delivery destination that was available at checkout, please contact us before making any payment.
Out-of-stock items
If an item is out of stock at the time your order is processed, we will contact you before dispatch to confirm the available options.
We do not currently offer an automatic split-shipment option at checkout. Where a partial dispatch is possible, we will confirm this with you before arranging shipment.
Packing and delivery responsibility
We take care to ensure that goods are packed securely and appropriately for transport. Where possible, we try to use recycled or more sustainable packaging materials.
Deliveries are insured during transit. We remain responsible for the parcel until proof of delivery has been obtained by the courier at the delivery address, unless otherwise agreed or stated for a specific delivery service.
Please check the packaging on arrival. If there is visible damage, report it to the courier and contact us as soon as possible.
BFPO and PO Box delivery
We are happy to deliver to BFPO addresses using our usual UK delivery methods and couriers where this is available for the products ordered.
For BFPO deliveries, our responsibility is limited to delivery to the BFPO depot in the UK. Movement of goods from the BFPO depot to your final location is handled by BFPO, and we are not liable for loss or delay after delivery to the BFPO depot.
Certain BFPO addresses may be eligible for VAT-free sales. We require VAT to be paid with your order first. If your order is eligible, we will refund the VAT in accordance with our Military Addresses VAT Refunds policy.
For security, tracking and proof-of-delivery reasons, we do not deliver to standard PO Box addresses. This restriction does not apply to eligible BFPO addresses.
Need help before ordering?
If you need to confirm stock availability, delivery time, access requirements, import tax and duty status, or whether an item is manufacturer-direct, bespoke or non-standard, please contact us before placing your order.
Tel: +44 (0)1382 792588