This policy explains how D&H Innovation collects, uses and protects personal information when you use our website, contact us, place an order, or interact with our services.
We respect your privacy and aim to be transparent about how we process personal data and how cookies are used on our website. Last updated: June 2026
Business D&H General Trading Ltd. T/A D&H Innovation
Emailcustomerservice@dhinnovation.co.uk
Office Address Unit 1/4 Discovery House, Gemini Crescent, Dundee, DD2 1SW, United Kingdom
Privacy overview
We respect your privacy. This policy explains the information collection and processing practices used on the D&H Innovation website.
We collect and process personal information in accordance with applicable data protection legislation. When you register, place an order, contact us, or otherwise provide personal information, we treat that information as private and use it only for relevant business, service and legal purposes.
This policy applies to the website of D&H General Trading Ltd. trading as D&H Innovation.
Information we collect
We may collect information you provide directly to us, information generated when you use our website, and information required to process your orders or enquiries.
This may include:
- Your name, billing address, delivery address and contact details.
- Your email address and telephone number.
- Order, payment and delivery information.
- Account registration and customer service information.
- Information you provide when contacting us about products, support, warranty, returns or feedback.
- Website usage information, including cookies and analytics data.
How we use your information
We use personal information to provide our products and services, operate our business, improve our website, and support customers before and after purchase.
We may use your information for the following purposes:
- Processing orders, payments, delivery and returns.
- Responding to enquiries, support requests, warranty cases and feedback.
- Administering customer accounts and order records.
- Improving our website, product information and customer experience.
- Carrying out analysis and reporting for business improvement.
- Sending service-related communications about orders, subscriptions or account activity.
- Sending marketing updates where you have subscribed or where permitted by law.
- Complying with legal, tax, accounting, fraud prevention and regulatory obligations.
If you no longer wish to receive marketing emails from us, you may unsubscribe using the link provided in our emails or contact us directly.
Sharing information
We may share information with trusted service providers and business partners where it is necessary to provide our products and services. This may include payment providers, delivery companies, IT service providers, website service providers, professional advisers and customer support tools.
For example, we may share relevant order and contact information with payment processors to process payments, with courier and logistics providers to deliver orders, and with website or IT service providers to operate and improve our website.
Information is only shared where necessary and, where applicable, with organisations that are expected to process information securely and in accordance with relevant privacy requirements.
We may disclose information where required by law, regulation, a court order, or a competent authority, including where police, regulatory or government authorities request information in connection with suspected unlawful activity.
We may also use aggregated website or service usage data, provided that individuals are not identifiable from that data.
Cookies and similar technologies
Cookies are small text files placed on your device by websites and sometimes emails. They help websites remember preferences, keep shopping baskets working, support checkout, improve security, and help us understand how visitors use our website.
We use cookies to help remember what is in your shopping basket, support the checkout process, improve your browsing experience, and understand how our website performs.
To place an order on this website, some cookies are necessary. If you disable cookies, you may still be able to browse the website, but some features such as basket and checkout may not work properly.
We do not use cookies to store sensitive payment card details.
Managing cookies
Most web browsers allow cookies by default, but you can change your browser settings to accept, reject or delete cookies. You may also be able to set your browser to ask you each time a cookie is offered.
The steps for managing cookies depend on your browser and device. If you are not sure which browser version you are using, use the Help or About option in your browser menu.
You can find general guidance on cookies at aboutcookies.org.
If cookies are disabled, your shopping experience may be limited and you may not be able to add products to your basket or complete a purchase.
Your rights
You may have rights under data protection law in relation to your personal information. These may include the right to access, correct, update or request deletion of certain personal information, subject to legal and business record requirements.
If your personal information becomes inaccurate or incomplete, you may contact us and ask us to update it. If you no longer wish to receive promotional emails, you may unsubscribe using the link in our emails or contact us directly.
We may retain certain information where necessary to comply with legal, tax, accounting, fraud prevention or regulatory obligations.
Contact us
If you have any questions about this Privacy and Cookies Policy, or if you would like to contact us about your personal information, please use the details below.
D&H General Trading Ltd. T/A D&H Innovation
Unit 1/4 Discovery House
Gemini Crescent
Dundee
DD2 1SW
United Kingdom
Email: customerservice@dhinnovation.co.uk
Website: www.dhinnovation.co.uk
D&H Innovation is the trading name of D&H General Trading Ltd. Company registration no. SC466221. Registered Office: Coach House, 474 Perth Road, Dundee, DD2 1LL.